Shipping policy
This policy explains how Cusheal processes, ships and tracks your order. Last updated: October 15, 2026.
Processing time
Orders are prepared and dispatched by our fulfillment partner within 1–5 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or holidays begin processing on the next business day.
Shipping to the United States
- Free standard tracked shipping on orders of $35 or more.
- Orders under $35: $4.95 flat rate.
- Delivery time: typically 7–15 business days after dispatch, so most orders arrive 8–20 business days after purchase. Checkout shows an estimated delivery window before you pay.
Shipping to Canada, the United Kingdom, Ireland, Australia and New Zealand
The shipping options and charges available for your address are shown at checkout before payment.
Where orders ship from
Orders are shipped with tracking from our fulfillment partner's warehouse in China.
Delivery estimates
Delivery estimates are not guarantees. Carrier delays, address issues, customs processing, severe weather, and other events outside our control can affect delivery.
Multiple shipments
Items from the same order may be fulfilled in separate packages and can arrive at different times. Tracking is provided for each shipment when it becomes available.
Order tracking
When an order ships, tracking information is sent to the email address used at checkout. Tracking can require 24–48 hours after the carrier scan to display movement.
International duties and taxes
For an international order, the customer may be responsible for duties, taxes, or carrier charges imposed by the destination country unless checkout explicitly states otherwise.
Lost, incorrect, or damaged shipments
Contact contact@cusheal.com with your order number and the relevant details. For visible damage or an incorrect item, contact us promptly and include clear photos when reasonably available.