Shipping Policy

Shipping Policy

This policy explains how CUSHEAL handles order processing, shipping charges, estimates, and tracking.

Processing

Shipping options, charges, and estimated delivery times are shown at checkout. Orders placed on weekends or holidays begin processing on the next business day. A target is not a guaranteed ship date.

Shipping options, charges, and estimates

The shipping methods currently available for your delivery address, the charge for each method, and any estimate supplied by the checkout are displayed before payment. Product-specific information shown on a product page or in checkout takes priority over general marketing text.

Delivery estimates are not guarantees. Carrier delays, address issues, customs processing, severe weather, and other events outside our control can affect delivery.

Multiple shipments

Items from the same order may be fulfilled in separate packages and can arrive at different times. Tracking is provided for each shipment when it becomes available.

Order tracking

When an order ships, tracking information is sent to the email address used at checkout. Tracking can require 24–48 hours after the carrier scan to display movement.

International duties and taxes

For an international order, the customer may be responsible for duties, taxes, or carrier charges imposed by the destination country unless checkout explicitly states otherwise.

Lost, incorrect, or damaged shipments

Contact contact@cusheal.com with your order number and the relevant details. For visible damage or an incorrect item, contact us promptly and include clear photos when reasonably available.