Frequently Asked Questions

Shipping & Delivery

Where can I see shipping charges and estimates?
The shipping options currently available for your address are shown at checkout before payment. See our Shipping Policy for processing and delivery information.

Will every item arrive in one package?
An order can be fulfilled in more than one shipment. When that happens, tracking information is provided for each shipment as it becomes available.

Orders & Returns

What is your return policy?
Eligible unused items can be returned within 30 days of delivery. Conditions and exclusions apply. Please read the Return & Refund Policy before ordering.

How do I track my order?
When tracking is available, it is sent to the email address used at checkout.

Can I change or cancel my order?
Contact contact@cusheal.com as soon as possible. A change or cancellation is not guaranteed after fulfillment begins.

Products

What materials and care instructions apply?
Materials and care vary by product. Use the details on the specific product page rather than assuming that every CUSHEAL product has the same construction or washing method.

Will a product fit my chair or workspace?
Fit varies. Compare the verified product dimensions and setup guidance with your own chair, desk, vehicle, or intended use before ordering.

Are CUSHEAL products medical devices?
No. They are comfort accessories and are not intended to diagnose, treat, cure, or prevent a medical condition. Consult a qualified healthcare professional for medical concerns.